Ring. Ring. Ring…is anyone there? Can you hear me now? Have I reached the right number? Nearly everyone with a compliance program has some sort of reporting mechanism, whether it’s a formal whistle-blower hotline or an email address for the compliance department. But how good is your whistle-blower hotline? To find out, answer these three questions.
1. Who can call?
Do you want to hear about the ethical concerns of your employees? Of course. What about the concerns of your suppliers? How about the compliance concerns of your customers? Yes? Yes. Knowledge is power. While it’s true that if you extend the availability of your whistle-blower hotline to the outside world, you may get some spurious complaints, a real concern that you can properly investigate is worth the irritation of a couple of consumer gripes about your product.
A mature compliance program’s whistle-blower hotline should be available to:Read More